Policies & Procedures

Cancellation Policy

  • If written cancellation occurs within 72 hours (3 business days) of the tour start time, the ticket price is non-refundable. Monies will be refunded in full if cancellation notice occurs more than 72 hours before your tour.
  • We reserve the right to cancel tours due to insufficient enrollment, tour guide emergency, or extreme weather circumstances. We strive to find a suitable substitute in these cases to avoid any inconvenience to tour registrants.

Tour Procedures

  • Advance ticket purchase required.
  • Please read our Waiver & Release before registering.
  • If you have any dietary restrictions or allergies, please let us know when registering.  Due to the pre-planned nature of our tour logistics, we cannot accommodate new or updated dietary restrictions upon arrival or during the tour experience.
    • Please note: Starting June 1, we are unable to accommodate dietary restrictions on our Chef-Driven Dining in Uptown Tour.  Guests with dietary restrictions can be accommodated on our other tours with advance notice; guests who are non-drinkers can be accommodated on any of our tours.  Please contact us with questions, and thank you for your understanding.
  • Tours run rain or shine. If we have to cancel the tour due to extreme weather, we will refund your money in full.
  • Specific tour stops and inclusions are subject to change without notice.
  • Tours start at our meeting location for a minimum of 20 minutes. If you are running late, you can catch up.
  • If you enjoyed your time on the tour, tips are appreciated by your tour guide.

How To Prepare

  • Dress appropriately for the weather.
  • What to bring:
    • Water
    • Sunscreen
    • Cash for any desired purchases and/or tour guide gratuity
    • Camera to capture any food memories
    • Government-issued ID if you plan to participate in alcoholic beverage tastings. Any guest consuming alcohol on the tour must be 21+ years of age.

Answers to any other questions can be found on our Frequently Asked Questions page, or by contacting us.